Ombuds publications

This compilation of publications offers information relevant to establishing and maintaining a professional Ombuds practice which adheres to a common code of ethics and standards of practice. It also includes writings that are useful to those within and outside of MIT who want to better understand and/or establish an Ombuds practice. Articles are in chronological order.

1. MIT Ombuds Office Terms of Reference (PDF)

2. Conflict Management Systems and the Ombudsman Role Therein

3. Some Specific Topics in Organizational Ombuds Practice

4. The Organizational Ombudsman Profession

  • "An Overview of Client and Internal Ombudsmen," Journal of Health and Human Resources Administration, Vol. 15, No. 3, Winter, 1993, pp. 259-260.
  • “What is it like to be an Organizational Ombudsperson?” for the 50th year celebration Journal of the IRRA, Perspectives on Work, Vol. 1, no. 2, 1998.
  • "The Organizational Ombuds," (PDF) with Wilbur Hicks, from the Research Book for Managing Employment Disputes, CPR Institute for Dispute Resolution, Inc., 2004
  • “The Organizational Ombudsman,” with Yoshiko Takahashi, in The Japanese Journal of Labour Studies, Vol. 48, January 2006, No. 1, pp. 46-56.

5. Effectiveness and Usefulness of Organizational Ombudsmen

  • "Cost-Effectiveness of Ombudsman Offices," with Anthony Perneski, in the Corporate Ombudsman Newsletter, May, 1990.
  • "Corporate Ombudsmen: Functions, Caseloads, Successes and Problems," with James T. Ziegenfuss, a 1989 survey of 55 corporate ombudsmen Journal of Health and Human Resources Administration, Vol. 15, No. 3, Winter 1993, pp. 261-280.
  • "Perspectives on Costs and Cost Effectiveness of Ombudsman Programs in Four Fields," with James T. Ziegenfuss, Gary Hall, Anthony Perneski and Marshall Lux (an analysis of five types of ombudsman offices), Journal of Health and Human Resources Administration, Vol. 15, No. 3, Winter 1993, pp. 281-312.
  • “Effectiveness of Organizational Ombudsmen, ” (PDF) with Mary Simon, in The Ombudsman Association Handbook, Chapter IV, The Ombudsman Association, Hillsborough, NJ, 2001, pp. 4-01 to 4-22. 2001 update dated April 2002.
  • “Identifying and Communicating the Usefulness of Organizational Ombuds, With Ideas about OO Effectiveness and Cost-Effectiveness” (PDF) in the Journal of the International Ombudsman Association, Winter 2010, 3(1).

6. Micro-inequities, Micro-affirmations; the Minutiae of Discrimination

7. MIT Articles and Materials