By helping to surface information when people are afraid to come forward.
By helping to clarify and thus to resolve a conflict.
By helping to develop and evaluate options or courses of action, and assisting visitors or callers in knowing how to pursue an option.
By identifying dispute resolution alternatives for people who seek options and by referring individuals to appropriate services.
By looking into a problem informally (with permission) and, when appropriate, presenting recommendations to the visitor or others.
By providing “shuttle diplomacy,” individually talking with the parties involved, going back and forth between them until they are either able to talk together or they have a better understanding of the dispute so that an agreement between them can be reached.
By mediating disputes by bringing together the parties involved, in a formal way, in order to assist them in reaching their own settlement.
By recommending systems change to appropriate individuals.
By coaching visitors and callers on how an issue or concern may be presented more effectively.